Special OHM packaging is guaranteed to match stock images for each release for the first three months of the release. After this period special packaging is subject to availability.
If you want to ensure you acquire any unique packaging, purchase early. In reality the special box designs or special packaging will be around for longer, but due to fluctuations in supply and demand we can only ensure shipments will receive special packaging for THREE MONTHS from the release date.
Less is More: Add the free "Less in More" as a line item to your shopping cart to exclude any additional packaging. The items in your order will always be protected when shipped.
Certificate of Authenticity: For all serialized limited edition items the COA will always be included if the item is numbered. Such as the limited edition version of PUMPKIN KITTY which had 55 pieces made in total, or DRAGON RISING which is a BEADMAIL design and includes the number in the series as they are made to order. Find out more about COA’s here.
Inserts: Some releases or collections have corresponding inserts which are NOT certificates of authenticity. These will be included for the first few months of the release, and will have ongoing availability as supplies are available and are subject to change. Non-COA inserts are not guaranteed.
Special Packaging: Customized project packaging will continue to be available for limited edition items where a COA is included. This includes items like the SUZY THE SLOTH travel pouch, HUG ME 2.0 stuffed bear, etc.
Special OHM Box: After initial release packaging stock is exhausted on regular items they will be shipped using a simple OHM box. Box style, color, and quantity may vary. Box style is not guaranteed.
OHM cannot guarantee packaging.
Send your packaging back: Open a new ticket, using the return process. Use the form and select “RMA” (Return Merchandise Authorization) for the category. Receive your RMA number prior to returning any items. We’ll provide shipping instructions and address. Pack unmarred original OHM packaging in a secure box to protect it in transit. Depending on the quantity and quality of packaging returned, you may receive a small store credit or OHMbucks reward. Reduce, reuse, reward. (Open a ticket or email directly [email protected]).
Shipping location may affect availability of certain package options. If you are unhappy with your purchase you have 30 days to return your order. Please review the full OHM Return Policy.
