OHM offers a 30 day return policy.
If you are not entirely satisfied with your purchase, we are here to help. You have 30 calendar days to return or exchange your item. You will need to open a ticket to request a Return Merchandise Authorization (RMA) prior to returning your item. Please email [email protected] to request your RMA, remember to let us know if you prefer an exchange, store credit, or a refund if available. [Review Refund Policy HERE]
Once your RMA Request is approved - You will receive a shipping address to send your item(s) to. Be sure to include your ticket # in or on the package.
Please, re-package returning items in the original packaging.
Items shall be shipped in a padded and secure envelope or carton. Do not use regular letter envelopes. OHM is not responsible for merchandise returned in a letter envelope. Any items received not packaged properly may be returned.
Proof of purchase is required for all returns and exchanges. You must request an RMA prior to 30 calendar days of your order date, or 7 days of the arrival date based on the package tracking number.
Your ticket # must be included in any return package.
Returning item shipments need to be shipped with a tracking number to verify delivery.
The shipment must be postmarked within 15 days of your RMA issuance.
OHM is not responsible for merchandise returned without tracking number. You are responsible for return shipping costs.
Shipping fees are non-refundable.
OHM does not provide a return label for item returns.
Please allow 10 business days from acceptance of your returning package to review and process the RMA.
NOTE: We may provide a return shipping label upon request only if the returning item was issued in error. Altered items, custom or special orders, or items made to your specifications are not eligible for return. Items purchased on sale or promotion or utilizing a discount code are final sales and are not eligible for return. Shipments refused delivery by the recipient will be subject upon return receipt to a 10% restocking fee and applicable shipping charges.